Refund policy

At True Kit, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help. Please review our comprehensive return policy outlined below.

Eligibility for Returns

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Timeframe for Returns

  • You have 30 days from the date of purchase to initiate a return.

Shipping Your Return

  • You will be responsible for paying the shipping costs for returning your item.
  • Shipping costs are non-refundable.
  • Please contact our customer service team at info@truekit.us to inform returning product details and shipping details. 

Refund Process

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. 
  • If the return is approved, a refund will be processed to your original method of payment within 7-10 business days.

Exchanges

  • If you need to exchange an item for a different size or colour, please contact our customer service team at info@truekit.us. We will guide you through the exchange process based on product availability.
  • All exchanges will need to meet the eligibility for returns criteria before being processed. 

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, which may include issuing a replacement or providing a refund.

Exceptions

  • There may be exceptions to our return policy in certain circumstances. Please contact our customer service team for further assistance.

Contact Information

  • Email: info@truekit.us
  • Phone: 954 466-5466
  • Address: 4019 NE 6th Ave, Oakland Park, Ft Lauderdale, Florida 33334, USA

Policy Changes

  • True Kit reserves the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase with us, you agree to adhere to the terms of this return policy. If you have any questions or concerns regarding returns or exchanges, please do not hesitate to contact us.

True Kit values your satisfaction and looks forward to assisting you with any inquiries related to returns and exchanges.

Thank you for shopping with us!